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Reports to: Manager of Ticket Services

Department: Sales Operations

Location: New York, New York (onsite)

About Second Stage Theater

At Second Stage, we create and champion plays and musicals solely from living American writers. On our mainstage Broadway theater, the Hayes, and in our Off-Broadway theater over the past 45 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to living American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

Position Overview

The Ticket Services Associate is a sales and customer service position 鈥� primary duties include fielding customer questions both over the phone and in-person, selling subscription packages, booking subscriber tickets, and responding to e-mails and incoming calls in a timely and professional manner.

The Ticket Services Associate will work from Second Stage鈥檚 admin offices. When performances begin in the fall, Ticket Services Associates will also manage window sales and handing out tickets before curtains at the Irene Diamond Stage at The Pershing Square Signature Center. Their daily shift will include a walk to and from respective buildings.

New hires will report directly to the Ticket Services Management Team. Position is paid at $19/hr 鈥� for a maximum of 15-20 hours per week 鈥� with possible commissions based on sales

Essential Duties & Responsibilities

• Book subscriber tickets to shows and events, both over the phone and in-person
• Sell subscription packages to new and/or returning patrons
• Sell tickets to single-ticket buyers in-person
• Respond to e-mails and incoming calls in a professional manner
• Handle cash, credit cards, and checks
• Handle day-to-day responsibilities, such as mailing tickets, sending outgoing calls, and organizing the workspace
• Quickly troubleshoot and navigate customer service requests promptly, positively, and professionally
• Work the Box Office window (while in performance)
• Perform other duties to support the Box Office / Sales Operations department, as assigned

Knowledge, Skills, & Qualifications:

• Ability to address subscribers, single-ticket buyers, Second Stage artists, and various other theatre patrons in a courteous and professional manner
• Ability to problem-solve quickly and efficiently
• Previous customer service experience (including phone sales) a plus
• Knowledge of various ticketing software (Tessitura especially) a plus
• Proficiency with Microsoft Office
• Interest in theater, new plays, and engaging with the theater-going public
• Passion for Equity, Diversity and Inclusion initiatives within the artistic community

Work Environment

Time will be spent in an office with quiet to moderate noise level and occasionally in the theatre with often loud and amplified noises. The office environment requires using the computer, phone, and other routine office equipment. Majority of the work will be performed inside at room temperature.

Physical Requirements

Position requires long periods of sitting. While sitting in the office, employee is required to use hands, wrists, and fingers for keyboard and other office equipment.

Background Check

Second Stage Theater is committed to providing a safe and secure environment for its employees, audiences, and other members of our community. In order to promote a safe environment and safeguard assets, Second Stage will conduct background screenings on final candidates after a conditional offer of employment has been made.

Hours of Work

Second Stage鈥檚 working hours are 10 AM to 6 PM. Hours may also include nights and weekends, as assigned.

EEO Statement

Second Stage is dedicated to building an equitable and inclusive working environment that reflects diversity across lines of difference. Individuals from populations underrepresented in the theater field are strongly encouraged to apply.

All positions at Second Stage are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law.

For more information about Second Stage, visit